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Legal clarity before your account opens

Our Legal page puts account terms, data use, cookie handling and payment-record rules in one place before you join.

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makis4d Legal clarity before your account opens
POLICY CONTACT

Get legal help through clear channels

Legal questions work better when there is a written trail, so we route account-rights requests through live chat, WhatsApp from the account menu, and [email protected]. Support is available from 09:00 to 23:00 WIB daily for routing, status checks, and document handoff. For privacy or correction requests, we may ask you to confirm your username, email, phone number, last login, and a recent DANA, OVO, GoPay or QRIS reference so we can match the account safely.

Team online

Live chat

Use Help > Live Chat after you log in when your legal question concerns account access, identity checks or terms wording. We answer legal routing questions from 09:00 to 23:00 WIB and may move sensitive cases to email.

Email record

Send documents or correction requests to [email protected] from the email tied to your account. Include your username, last login date, and the payment rail involved, such as DANA or QRIS, so we can match records.

WhatsApp status

Open Help > WhatsApp from the account menu for status checks on an existing legal request. We will not ask for your password, OTP, or full wallet PIN, and we summarise next steps inside your account.

DATA HANDLING

How we protect legal account data

Your legal rights are tied to accurate account records, so we separate login data, payment references, cookie settings and support transcripts.

Data we collect

We keep the data needed to run your account, including username, contact details, login timestamps, wallet references and support messages. We do not ask for your full DANA, OVO, GoPay or QRIS wallet PIN.

Cookie controls

Cookies help us remember sessions and security checks. On mobile Chrome, open Settings > Site settings > Cookies to adjust browser choices; inside your account, sign out after using a shared device.

Account security

We may pause an account when login patterns, OTP failures or payment mismatches suggest unauthorised access. If that happens, we ask for account-level proof before restoring access or changing contact details.

Payment records

Each DANA, OVO, GoPay and QRIS transaction creates a timestamp, reference code and wallet status in our records. Those entries help answer legal questions about deposits, withdrawals, reversals and account ownership.

Retention rules

We retain account and transaction records only as long as needed for operations, dispute handling, security checks and local legal duties. When records are no longer needed, we remove or anonymise them where practical.

Change requests

For name, phone or email corrections, go to Account > Profile first, then contact support if the field is locked. We verify the request before changing data linked to payments or withdrawals.

Legal answers before you join

Use these answers to understand how our terms, data handling, access rules and contact process apply to your account. They focus on the legal points we see most often: eligibility, payment records, correction requests, cookies, and account ownership checks. If your case involves a dispute or document request, contact us through the account menu so we can attach your question to the correct record.

When you open an account, you agree to our account terms, privacy wording, cookie use and payment-record handling. Access and eligibility depend on local law and are available only where local law permits.

Availability is not the same in every place. We may limit or pause access if local law, account checks or payment records require it, and we only provide access where local law permits.

We keep account identifiers, contact details, login timestamps, support messages, device signals and DANA, OVO, GoPay or QRIS references. These records help us answer ownership, payment, security and dispute questions.

Start at Account > Profile for fields you can edit yourself. If a field is locked, contact live chat or [email protected] with your username, linked email and a short reason for the correction.

Cookies support login sessions, fraud checks and account continuity. Your agreement to our terms is handled separately through account steps, while browser cookie settings can be changed from your device at any time.

Payment references connect wallet activity to your account. We use them to verify deposits, withdrawals, reversals and disputes, and to answer legal questions about account ownership or transaction history.

Use Help > Live Chat for routing, Help > WhatsApp for request status, or email [email protected] for document-based matters. Support hours are 09:00 to 23:00 WIB daily.

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